DonnaM » Intranets


Intranet Roadmap

Tuesday, September 21st, 2004

At work last week, we released an incredibly useful new product: the Intranet Roadmap.

The roadmap contains a comprehensive methodology with an enormous range of activities and techniques that you would use when developing (or redeveloping) an intranet. It includes a wallchart, and a booklet that outlines of all of the activities and techniques. It is intranet focused, but much of it is relevant for websites, so take a look if you are involved in websites as well.

An intranet truism

Thursday, July 15th, 2004

Putting the name of your team on the home page with the intent of ‘making people understand what you do’ will not have that result. If there is any affect at all, it will only be that staff will vaguely wonder what ‘blah blah’ is – they will never click on it.

We created a great site

Thursday, April 29th, 2004

I feel really good today…I finished the last part of a client project that I have been working on over the past 7 months.

No, I don’t feel good that I have finished with the client. I feel good because the redesigned site is great, and because working on it has been a real team effort.

We did a final round of usability testing on it today, and participants just flew through – it was one of those tests where things were so easy that participants looked at me like ‘what, is that all, surely it should be harder’ (no, the scenarios weren’t too easy – last test things were more difficult). They also really liked the look of the site – almost everyone commented immediately on how attractive it was, without any prompting. Gosh it is good to hear “wow, that looks good” and “I really like that it’s a lot more logical than the old one”

We also ran a short test with people who are using assistive technologies for motor impairments, or using voice software. From a site that is completely inaccessible (slippery flyout navigation, tiny targets etc) to one that they can actually use, is amazing for them and for us.


I’ll be writing up a case study on this for work, as we followed a good UCD process throughout – will let you know when its done.

Intranet Staff Directories research

Wednesday, March 17th, 2004

At work at the moment, I’m researching the use of staff directories within intranets. We have a survey running to collect information about staff directories: how popular and important they are, and what features they include. If you haven’t already, please take 5 minutes to fill in this short survey:

We will publish the full results of the survey on our site.