Comments on: Peugeot’s website made me want to buy … http://maadmob.net/donna/blog/2008/peugeot_website Information architecture, interaction design and much more Tue, 09 Mar 2010 21:36:22 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Beth  http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-34837 Beth  Mon, 30 Nov 2009 06:13:52 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-34837 Ha Ha!! This was so much fun! Thanks for sharing your entire experience - especially with screenshots, and your comments on each pic made it even more fun! Finally did you buy an Alfa? PS - The last pic is the best one - about the bandwidth and the car :) Ha Ha!! This was so much fun! Thanks for sharing your entire experience – especially with screenshots, and your comments on each pic made it even more fun!
Finally did you buy an Alfa?
PS – The last pic is the best one – about the bandwidth and the car :)

]]> By: Donna Maurer http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-11277 Donna Maurer Wed, 10 Sep 2008 06:23:37 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-11277 Great example Phil. I had pretty bad service at the Peugeot shop too. I had to walk up to the counter, wait, then go hunting for someone to talk to me. In contrast, the guy from Alfa helped me immediately and when I returned he recognised me and remembered my name. And I'm still totally in love with my Alfa! Great example Phil. I had pretty bad service at the Peugeot shop too. I had to walk up to the counter, wait, then go hunting for someone to talk to me. In contrast, the guy from Alfa helped me immediately and when I returned he recognised me and remembered my name.

And I’m still totally in love with my Alfa!

]]> By: Phil Maude http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-11274 Phil Maude Wed, 10 Sep 2008 05:30:08 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-11274 Well my experience has been that I have loved the Peugeut too for about a year and thinking of buying one. The last two weekends I went out to look at cars and I went to the Melbourne City Peugeut dealer and the South Yarra dealer. I was in the store for about 20 minutes and not one person spoke to me. At Sth Yarra the manager asked me if I wanted anything but told me that he could not tell me about the cars. South Yarra Volkswaggon I was just in the door before I got approached and also over at Camberwell Volvo. Went over to Renault in Richmond and I got specs and a brochure and a bit of a hard sell. But there was life and interest. I was very disapointed as I have had my heart set on a Peug but now worry what will the after sales service be like. And the crazy thing is that I am definately in the market for a new car. I'm off ot have a look at the Alfa on the weekend. Thanks for your blog. Well my experience has been that I have loved the Peugeut too for about a year and thinking of buying one. The last two weekends I went out to look at cars and I went to the Melbourne City Peugeut dealer and the South Yarra dealer. I was in the store for about 20 minutes and not one person spoke to me. At Sth Yarra the manager asked me if I wanted anything but told me that he could not tell me about the cars. South Yarra Volkswaggon I was just in the door before I got approached and also over at Camberwell Volvo. Went over to Renault in Richmond and I got specs and a brochure and a bit of a hard sell. But there was life and interest. I was very disapointed as I have had my heart set on a Peug but now worry what will the after sales service be like. And the crazy thing is that I am definately in the market for a new car. I’m off ot have a look at the Alfa on the weekend. Thanks for your blog.

]]> By: Man with no Blog » Perfect UX Not Required http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-9552 Man with no Blog » Perfect UX Not Required Sun, 03 Aug 2008 12:44:45 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-9552 [...] seems Donna Spencer has found a few car sites that are the exception to the rule, particularly the Peugeot site.  In [...] [...] seems Donna Spencer has found a few car sites that are the exception to the rule, particularly the Peugeot site.  In [...]

]]> By: Donna Spencer http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-5545 Donna Spencer Tue, 17 Jun 2008 08:06:42 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-5545 An update. Bought an Alfa. Didn't even test drive a Peugeot... An update. Bought an Alfa. Didn’t even test drive a Peugeot…

]]> By: zuzu http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-3053 zuzu Sun, 04 May 2008 08:41:18 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-3053 I am actually one of those painful people that email companies when their websites fail like this. I say things like 'difficult to use', 'unable to access the information I need' etc. Even if I have no intention of buying I like to get under their skin. I am actually one of those painful people that email companies when their websites fail like this. I say things like ‘difficult to use’, ‘unable to access the information I need’ etc. Even if I have no intention of buying I like to get under their skin.

]]> By: DonnaM » Blog Archive » Reducing the learning curve http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-2980 DonnaM » Blog Archive » Reducing the learning curve Sun, 04 May 2008 02:41:50 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-2980 [...] architecture, interaction design and much more « Peugeot’s website made me want to buy … DonnaM main [...] [...] architecture, interaction design and much more « Peugeot’s website made me want to buy … DonnaM main [...]

]]> By: Ben Boyle http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-2978 Ben Boyle Sun, 04 May 2008 02:30:35 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-2978 Great post! Makes me glad I gave up my license and use public transport ... although their ticketing and timetable sites aren't particular better (and require more frequent use!!) Great post! Makes me glad I gave up my license and use public transport … although their ticketing and timetable sites aren’t particular better (and require more frequent use!!)

]]> By: Steve Baty http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-2957 Steve Baty Sat, 03 May 2008 12:11:27 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-2957 Donna, That's a great illustration of poor web site usability having a detrimental effect on the brand. And a good example of not providing potential customers with the information they need in a useful manner. Steve Donna,

That’s a great illustration of poor web site usability having a detrimental effect on the brand. And a good example of not providing potential customers with the information they need in a useful manner.

Steve

]]> By: Kate Carruthers http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-2956 Kate Carruthers Sat, 03 May 2008 12:03:08 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-2956 Yes totally agree with your comments. But none of the car companies have good websites anyway! This one actually has more & better information than many others, which indicates how appalling car websites are in general. Very sad situation - suspect Gary was right with his comment that it was probably built by some ad agency who are clueless about the web. Yes totally agree with your comments. But none of the car companies have good websites anyway! This one actually has more & better information than many others, which indicates how appalling car websites are in general. Very sad situation – suspect Gary was right with his comment that it was probably built by some ad agency who are clueless about the web.

]]> By: Gary Barber http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-2955 Gary Barber Sat, 03 May 2008 11:37:19 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-2955 You can bet the entire site was build by designers for some ad agency, that has no idea about approaching the web. It almost seems to be a stringing together of bad functional concepts. Wonder if it was audience tested at all before being released :) No business, no customer focus, oh wait its focusing on the sales staff. Oh that's okay then ;) You can bet the entire site was build by designers for some ad agency, that has no idea about approaching the web. It almost seems to be a stringing together of bad functional concepts.

Wonder if it was audience tested at all before being released :)

No business, no customer focus, oh wait its focusing on the sales staff. Oh that’s okay then ;)

]]> By: NathanaelB http://maadmob.net/donna/blog/2008/peugeot_website/comment-page-1#comment-2954 NathanaelB Sat, 03 May 2008 11:24:09 +0000 http://maadmob.net/donna/blog/2008/peugeot_website#comment-2954 Total fail! Clearly absolutely no user engagement here - what a waste of money ... not to mention probably counterbeneficial for the business. Hmm - that's not even a word. It is now :-) Total fail! Clearly absolutely no user engagement here – what a waste of money … not to mention probably counterbeneficial for the business. Hmm – that’s not even a word. It is now :-)

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