Comments on: Things that make me mad - part 1 http://maadmob.net/donna/blog/2006/things-that-make-me-mad-part-1 Information architecture, interaction design and much more Thu, 20 Nov 2008 11:21:10 +0000 http://wordpress.org/?v=2.3.1 By: David Humphreys http://maadmob.net/donna/blog/2006/things-that-make-me-mad-part-1#comment-622 David Humphreys Tue, 09 May 2006 23:51:02 +0000 http://maadmob.net/donna/blog/2006/things-that-make-me-mad-part-1#comment-622 And unlike your blog we can't comment on his site and disagree with him. 8-) I admit your article has been on my 'to do' list for a while, but I skimmed it and it very much gels with my own experience. McGovern, who I usually have a lot of time for, is so wrong on this on. I can counter his sample size of 1 with my sample sizes of 2 and relate the experiences with my organisation's intranet and internet. Both are using out of date tech to power their search(Site Server 3.0) and have had almost no attention paid to them in several years for a variety of reasons, some good some bad. All of the results are bad. Our internet site suffers from poor returns. Normal story. Its worse for our intranet becasue due to the way our CMS has to interact with the indexer the search on the intranet is fundamentally broken. This leaves us completely dependent on our navigation and what little user analysis I've been able to do (a survey, and anecdotal evidence) it doesn't work for everybody. Our intranet is lame without a decent search engine, and as time and resources have been stripped from it (it no longer has a dedicated resource - that used to be me)the nav is slowly degrading at the lower levels as well. Yep McGovern is off the mark on this one. And unlike your blog we can’t comment on his site and disagree with him. 8-)
I admit your article has been on my ‘to do’ list for a while, but I skimmed it and it very much gels with my own experience. McGovern, who I usually have a lot of time for, is so wrong on this on. I can counter his sample size of 1 with my sample sizes of 2 and relate the experiences with my organisation’s intranet and internet.

Both are using out of date tech to power their search(Site Server 3.0) and have had almost no attention paid to them in several years for a variety of reasons, some good some bad. All of the results are bad.

Our internet site suffers from poor returns. Normal story. Its worse for our intranet becasue due to the way our CMS has to interact with the indexer the search on the intranet is fundamentally broken. This leaves us completely dependent on our navigation and what little user analysis I’ve been able to do (a survey, and anecdotal evidence) it doesn’t work for everybody. Our intranet is lame without a decent search engine, and as time and resources have been stripped from it (it no longer has a dedicated resource - that used to be me)the nav is slowly degrading at the lower levels as well.

Yep McGovern is off the mark on this one.

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