Comments on: Site use - insights from user research http://maadmob.net/donna/blog/2004/site-use-insights-from-user-research Information architecture, interaction design and much more Fri, 21 Nov 2008 03:49:00 +0000 http://wordpress.org/?v=2.3.1 By: Donna Maurer http://maadmob.net/donna/blog/2004/site-use-insights-from-user-research#comment-321 Donna Maurer Fri, 16 Jul 2004 00:38:23 +0000 http://maadmob.net/donna/blog/2004/site-use-insights-from-user-research#comment-321 Keith, I've seen this too on other sites. I've also seen people scan the flyout and then click on the top level label - like the flyout is extra information about what will be in the category rather than links in themselves! I have at least another week of research so will no doubt find some more interesting things... Keith, I’ve seen this too on other sites. I’ve also seen people scan the flyout and then click on the top level label - like the flyout is extra information about what will be in the category rather than links in themselves!

I have at least another week of research so will no doubt find some more interesting things…

]]> By: Keith http://maadmob.net/donna/blog/2004/site-use-insights-from-user-research#comment-320 Keith Thu, 15 Jul 2004 18:26:22 +0000 http://maadmob.net/donna/blog/2004/site-use-insights-from-user-research#comment-320 I love reading stuff like this. It's very interesting to see where your research coincides with my own and where is differs. For example, I've found many people who don't like flyouts and tend to click on the toplevel label anyway...The exact opposite of what you saw. I'm sure it might have something to do with the kind of users you were testing with. Our users (at the hospital I work at) are less than savvy. But some of the things you found, like the bit about the headings, are very similar to things I've noticed as well. I think, whatever the results, this kind of observation is a great way to learn more about your users. Sometimes it's not clear -- but you always learn something... I love reading stuff like this. It’s very interesting to see where your research coincides with my own and where is differs.

For example, I’ve found many people who don’t like flyouts and tend to click on the toplevel label anyway…The exact opposite of what you saw.

I’m sure it might have something to do with the kind of users you were testing with. Our users (at the hospital I work at) are less than savvy.

But some of the things you found, like the bit about the headings, are very similar to things I’ve noticed as well.

I think, whatever the results, this kind of observation is a great way to learn more about your users. Sometimes it’s not clear — but you always learn something…

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