Comments on: Who’s cooking dinner http://maadmob.net/donna/blog/2003/whos-cooking-dinner Information architecture, interaction design and much more Fri, 21 Nov 2008 05:27:53 +0000 http://wordpress.org/?v=2.3.1 By: Bill Harper http://maadmob.net/donna/blog/2003/whos-cooking-dinner#comment-203 Bill Harper Thu, 06 Nov 2003 00:50:34 +0000 http://maadmob.net/donna/blog/2003/whos-cooking-dinner#comment-203 When the waitstaff (is that the PC term?) puts the order in, the system should acknowledge that it has in fact received the order. That way, if the waitstaff don't get the confirmation, they can fall back to the ol' "write it down on a pad and hand it to the cook" method. When I go to a restaurant, it's usually because I'm hungry. And when I'm hungry, my temper can get a little frayed. Believe me, it will be worth their time to change the system. Bill. P.S. Thanks for dinner that night, Donna. It was great fun. When the waitstaff (is that the PC term?) puts the order in, the system should acknowledge that it has in fact received the order. That way, if the waitstaff don’t get the confirmation, they can fall back to the ol’ “write it down on a pad and hand it to the cook” method.

When I go to a restaurant, it’s usually because I’m hungry. And when I’m hungry, my temper can get a little frayed. Believe me, it will be worth their time to change the system.

Bill.

P.S. Thanks for dinner that night, Donna. It was great fun.

]]> By: Emily http://maadmob.net/donna/blog/2003/whos-cooking-dinner#comment-202 Emily Wed, 22 Oct 2003 18:24:06 +0000 http://maadmob.net/donna/blog/2003/whos-cooking-dinner#comment-202 Please don't be hard on a server who tells you that your dinner may take longer because of computer trouble. Its not their fault. Most restaurants these days have an computerized ordering and billing system. Servers are instructed to ask you what you want and then make your selections on a computer screen moments later. After that, they assume your order will go to the kitchen and come out when its ready. If the computer system has a problem and the orders don't queue correctly in the kitchen, your food will take longer. Most of the time these systems increase efficiencey (especially in larger restaurants) and make billing more accurate. Please don’t be hard on a server who tells you that your dinner may take longer because of computer trouble. Its not their fault. Most restaurants these days have an computerized ordering and billing system. Servers are instructed to ask you what you want and then make your selections on a computer screen moments later. After that, they assume your order will go to the kitchen and come out when its ready. If the computer system has a problem and the orders don’t queue correctly in the kitchen, your food will take longer. Most of the time these systems increase efficiencey (especially in larger restaurants) and make billing more accurate.

]]>