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Listening labs

This article by Mark Hurst is interesting – Four words to improve user research

He suggest a slightly different approach to user research – in a usability test, don’t plan scenarios. Sounds good…

What’s wrong about this is that this is not user research – you don’t conduct user research in a lab – you conduct it in context. This is evaluation. Don’t mix them up – they are entirely different things.

(I would have put this on his site, but no comments there…)

One Response to “Listening labs”

  1. Ron Zeno Says:

    Agreed. Nice to see someone looking critically at Hurst’s article. Hurst doesn’t understand the difference between requirements gathering and product evaluation. As a result, his recommendations aren’t good for either. Very sad.