Listening labs
This article by Mark Hurst is interesting - Four words to improve user research
He suggest a slightly different approach to user research - in a usability test, don’t plan scenarios. Sounds good…
What’s wrong about this is that this is not user research - you don’t conduct user research in a lab - you conduct it in context. This is evaluation. Don’t mix them up - they are entirely different things.
(I would have put this on his site, but no comments there…)
October 23rd, 2003 at 1:28 pm
Agreed. Nice to see someone looking critically at Hurst’s article. Hurst doesn’t understand the difference between requirements gathering and product evaluation. As a result, his recommendations aren’t good for either. Very sad.