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Another good article from Mike

Another good article from Mike Kuniavsky (Adaptive Path) about interviewing:

Face to Face With Your Users: Running a Nondirected Interview

These are the types of interviews I use most often – I have a few broad questions that I plan, and otherwise let the interview take its course. Usually I sit at a person’s computer with them and get them to show me examples, and point to things as we talk. This is much more useful than trying to conceptualise or just describe what happens.

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