DonnaM » Blog Archive » A new metric – restarts

A new metric – restarts

I discovered an interesting metric to collect for a usability evaluation of a site – restarts – the number of times the participant ‘starts again’ when trying to find information.

Usually I collect task success, time to completion, clicks (compared to minimum), number of searches and whether search led to success. The ‘restarts’ metric surfaced during the evaluation I’m working on at the moment – in a couple of cases, people tried 5-6 independent paths of attack to find what they need. Interesting…

Comments are closed.