DonnaM » Blog Archive » The value of people

The value of people

I was somewhere on the weekend where there was a display by one of Australia’s largest businesses. We spoke to them about a number of things. At the end of the conversation they gave us a card with a customer support phone number. They pointed to the phone number and said “When you ring this number, you don’t get a machine – you get to speak with that person (and pointed to a lady who was talking to another client) – she’ll help you with whatever you need”

How encouraging – maybe they have realised that people are more valuable customer service representatives than computers for once!

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