I have just had an interesting experience. I booked flights online for the first time.

And you know what - it was easy! I found my flight times easily, compared costs easily, confirmed easily and provided my money easily.

So why am I so afraid that I am going to turn up at the airport and not have a seat? Bad experiences using website in the past have made me feel that if it is easy, then I can’t possibly have done it right.

This entry was posted on Wednesday, October 30th, 2002 at 9:41 pm and is filed under Usability evaluation. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.